Every now & then, a viewer sends me a message of having viewing issues (Cheers to Dan), and as I investigate & work with the engineers of our software, almost every time its a CACHE issue, web history needing to be cleared. Below, you can read about the problem & the fix, which basically will help your system with not only our website, but any site. AND as always, please run any issues by me as well. I’ll try my best to help INCLUDING if you want to cancel your subscription. We hate to lose anyone, but we understand the times as well, everyone is always welcome back. Email: bikerpicjack@gmail.com

Issue: My computer / mobile device is showing this window & not allowing me to enter my actual email address.

However, this is the window that should be visible. It’s a big deal because if you are already a subscriber, you may need to enter your email address to get on the site. It’s all about your systems history, what it remembers, and from when.

From the Engineer: The issue you described appears to be a browser caching issue. You’ll have to clear your browser cache on your iPhone and iPad. After this, the correct login screen should appear in regular browsing mode going forward.

Here’s how to clear the Safari cache on your iPhone:

1. Go to Settings > Safari (or whatever browser you use)
2. Scroll down and tap Clear History and Website Data
3. Confirm by tapping Clear History

After doing that, visit your post again in a regular (non-private) Safari tab, and it should show the correct “Enter your email to continue reading” screen.

Your viewers/subscribers will likely not run into this same issue unless they’ve previously visited your site before you set up the paid content, and their browser cached that older version. However, if anyone runs into this, here’s a guide you can share with them on how to clear their browser cache: 

https://wordpress.com/support/browser-issues/#clearing-your-browser-cache. Below I have copies what this link describes.

Solve common browser issues

Some issues you may encounter with your website or account can be solved by updating your browser, refreshing the page, or clearing the browser cache and cookies. This guide covers how to resolve browser-related problems with your site.

Supported browsers

Some browser issues may be caused by the browser itself. For optimal viewing and security, we recommend that you use an up-to-date version of the following browsers:

To ensure your browser is up-to-date, check this page.

Force a refresh

A refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts to force refresh your browser:

  • Windows: Ctrl + F5
  • Mac/Apple: Apple + R or Cmd + R
  • Linux: F5

Try an incognito window

If a page on your website isn’t working as expected, testing it in an incognito window can help determine whether the issue is related to your browser’s cache or extensions. Here’s how to do it:

  • Google Chrome: Click the three-dot menu in the top-right corner and select “New Incognito Window“.
  • Firefox: Click the menu button (three lines) in the top-right corner and select “New Private Window“.
  • Microsoft Edge: Click the three-dot menu in the top-right corner and select “New InPrivate Window“.
  • Safari: From the menu bar, click “File” and select “New Private Window“.

If the page works in the incognito/private window, the issue may be related to your browser’s cache, cookies, or extensions. Try the steps in the next sections of this guide to resolve the problem.

Clear your browser cache

Each time you access a web page, your web browser stores a temporary copy so that it loads quicker the next time. Those temporary files are called the browser cache. Therefore, you could be viewing an older version of a website. If you clear the cache, this will force your browser to fetch the latest version of the website again.

Many issues can be solved by clearing your browser cache, including:

  • When the WordPress editor is not loading.
  • If you’re seeing a blank screen.
  • If some changes you made have not appeared.
  • If the wrong site appears after changing a domain.
  • When an error is showing multiple times.

You’ll find the option to clear your cache in your browser’s settings. Below, we’ve linked to instructions for the most popular browsers and devices:

Desktop

Mobile or Tablet

Clear WordPress.com cookies

WordPress.com requires the use of browser cookies in order for our services to work properly. If you have trouble with some sections of your site, or cannot preview or publish in the editor, you may not have third-party cookies enabled in your browser. This can also be an issue if you find yourself getting logged out from WordPress.com frequently.

Consider checking the following guide to confirm if you have cookies enabled:

Check if you have cookies enabled

Generally, unless you have privacy concerns, we would not recommend that you clear all browser cookies, as that will affect your experience using other websites. However, you may need to clear your WordPress.com-specific cookies to troubleshoot a specific issue.

For instructions on how to clear the cookies in your browser, click the appropriate link for your browser below:

Further troubleshooting

If you are still having trouble, here are a few more things we recommend that you try:

  • To rule out a browser-related issue, try any alternate browser temporarily. If the issue you’re experiencing is not present on a different browser to the one you normally use, your browser is the likely cause.
  • Temporarily disable any ad blockers you may be using, as these can sometimes interfere with your web browsing experience in unintended ways. If so, add an exception for WordPress.com in the ad blocker’s settings.
  • There may be a conflict with one of your browser extensions. Temporarily disable each extension. Then, re-enable each extension one by one, checking each time to see if the issue comes back. That way, you’ll be able to identify which extension is the source of the issue.
  • Try an alternate computer in the same location. If another computer works, then the issue is with your specific computer.
  • Try a different internet connection, such as another Wi-Fi network or mobile data. In particular, company and university internet networks will block access to certain sites.
  • If you made any recent changes to your domain’s DNS records just before experiencing site issues, consider clearing your DNS cache manually.